Log files ¶

CVEDIA-RT produces a new log file on every run.

Accessing Log Files on Windows

CVEDIA-RT log files are typically stored in C:\ProgramData\CVEDIA\ which is a hidden folder. To access it, either enable the "Show hidden files, folders, and drives" option, or enter the full path directly into the address bar using (Ctrl+L).

Please, check below to know where to find the log files.

RT Studio ¶

Windows ¶

The log files are saved in: C:\ProgramData\CVEDIA\CVEDIA-RT\files\logs

RT Service ¶

Windows ¶

The log files are saved in: C:\ProgramData\CVEDIA\CVEDIA-RT\files\logs

Docker ¶

If you are running RT through Docker in background mode, you can collect them from within docker by docker logs.

VMS Plugin for NX Witness, NX Meta, Piko, Wisenet WAVE, DW Spectrum, AlphaVS ¶

The log files are stored in your VMS install folder. If our plugin fails to start you may not have CVEDIA-RT logs, so it's important to also send us NX logs for proper debugging.

Windows ¶

CVEDIA-RT logs: C:\Program Files\<VMS Path>\MediaServer\plugins\cvedianxplugin\logs
NX logs: C:\Windows\System32\config\systemprofile\AppData\Local\<VMS Path>\Network Optix Media Server\log

Note

To open NX logs folder you need to run explorer as Administrator

Linux Native ¶

CVEDIA-RT logs: /opt/<VMS Path>/mediaserver/bin/plugins/cvedianxplugin/logs
NX logs: /opt/<VMS Path>/mediaserver/var/log

Linux Docker ¶

CVEDIA-RT logs: /opt/cvedia-rt/logs
NX logs: /opt/cvedia-rt/<VMS Path>/mediaserver/var/log

VMS Plugin for Milestone XProtect ¶

The XProtect plugin consists of multiple components, each with their own log locations:

CVEDIA-RT Server logs: C:\ProgramData\CVEDIA\CVEDIA-RT-XProtect-Plugin\Server\files\logs\
XProtect Connector service logs: C:\ProgramData\CVEDIA\Logs\XProtect-Connector
XProtect Plugin frontend logs: C:\ProgramData\CVEDIA\Logs\XProtect-Plugin