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Log files

CVEDIA-RT produces a new log file on every run.

Please, check below to know where to find the log files.

RT Studio

The log files are saved in the logs folder located in the installation folder of RT Studio.

RT Service

The log files are saved in the logs folder located in the installation folder of RT Service.

If you are running RT through Docker in background mode, you can collect them from within docker by docker logs.

VMS Plugin for NX Witness, NX Meta, Piko, Wisenet WAVE, DW Spectrum, AlphaVS

The logs files are stored in your VMS install folder. If our plugin fails to start you may not have CVEDIA-RT logs, so it's important to also send us NX logs for proper debugging.

Windows

  • CVEDIA-RT logs: C:\Program Files\<VMS Path>\MediaServer\plugins\cvedianxplugin\logs

  • NX logs: C:\Windows\System32\config\systemprofile\AppData\Local\<VMS Path>\Network Optix Media Server\log

Note

To open NX logs folder you need to run explorer as Administrator

Linux Native

  • CVEDIA-RT logs: /opt/<VMS Path>/mediaserver/bin/plugins/cvedianxplugin/logs

  • NX logs: /opt/<VMS Path>/mediaserver/var/log

Linux Docker

  • CVEDIA-RT logs: /opt/cvedia-rt/logs

  • NX logs: /opt/cvedia-rt/<VMS Path>/mediaserver/var/log

Note

The logs folder may not exist. In this case, create the folder, and reproduce the issue once again.

Note

To stop logging, you can delete the logs folder.